Frequently Asked Questions
ASI Custom Apparel is here for your needs:
Welcome to our FAQ page! We’ve put together answers to some of the most common questions we get about our custom apparel. Whether you’re curious about design options, order timelines, or sizing, you’ll find the info you need right here. If you don’t see your question, feel free to reach out — we’re always happy to help!
Ordering & Pricing:
Q: What custom apparel services do you offer? A: We specialize in custom t-shirt printing, screen printing, embroidery, and full color DTF/heat transfers on tees, hoodies, polos, hats, workwear, uniforms, and promotional apparel. If you need branded merch or team/club spirit wear, we’ve got you covered. Q: How do I get a quote for custom shirts or embroidered apparel? A: Fill out the “Request a FREE Quote” form that is on all the product pages and send your artwork, garment style, colors/placements, and quantity. We’ll confirm the best decoration method (screen print, DTG, embroidery) and provide a fast, itemized quote that will include any bulk order discounts if applicable. Q: Is there a minimum order? A: Screen printing has minimum 25 pieces due to setup. Embroidery has low minimums. DTF are great for short runs or no-minimum orders. Ask us what fits your design and budget. Q: Do you offer bulk pricing or wholesale rates? A: Yes-tiered bulk discounts for businesses, schools, teams, and event organizers. Share your estimated quantities and re-order frequency for a customized wholesale plan. Q: Can you help me choose the right garment brand? A: Absolutely. We carry favorites like Bella+Canvas, Gildan, Next Level, Comfort Colors, Carhartt, Nike, Port Authority and more. Tell us your target fit, feel, and budget and we’ll recommend the best blank apparel.
Turnaround, Shipping & Rush:
Q: What is your turnaround time for custom apparel? A: Standard production is typically 7-10 business days after proof approval and payment. Complex jobs or large quantities may take longer; rush order printing is available on request Q: Do you offer rush orders? A: Yes— when capacity allows. Let us know your in-hands date and we’ll quote expedited production and shipping options. Q: Do you ship or offer local pickup? A: We ship both local and nationwide with tracking for a small fee. Local pickup is available— ask at the time of ordering.
Artwork & Design:
Q: What artwork files do you accept? A: Best results come from vector files (AI, EPS, PDF with curves). High-resolution raster files (PNG, TIFF, PSD) at 300 DPI at print size also work. If needed, we offer art build, art cleanup and vectorization. Q: Can you match my brand colors? A: Yes-Pantone (PMS) color matching is available for screen printing and embroidery thread. For DTF, we’ll get as close as the process allows and provide digital proofs. Q: I don’t have a design-can you create one? A: Our in-house design team can turn your idea, sketch, or reference into production-ready artwork, including logo recreation, type layout, and mockups.
Methods & Use Cases:
Q: What’s the difference between screen printing and DTF? A: • Screen printing: Best for bulk orders, spot colors, and durability. • DTF transfers: Versatile full-color option that works on many fabrics and is ideal for quick turn or complex art. Q: When is embroidery the best choice? A: Embroidery is ideal for polos, hats, jackets, uniforms, and corporate apparel, offering a premium, long-lasting look. Q: Do you print numbers and names for teams? A: Yes—we offer player names, numbers, and roster personalization for team uniforms and league jerseys. Sizing, Samples & Proofs Q: Can I see a sample or proof before production? A: You’ll receive a digital mockup showing placement, size, and colors. Physical samples can be produced for an additional fee and time. Q: Do you offer size ranges including youth and extended sizes? A: Yes youth to extended adult sizes depending on brand and style. Ask for a size chart before ordering.
Care, Quality & Guarantees
Q: How should I wash custom printed shirts? A: Wash inside-out, cold, gentle cycle; tumble dry low or hang dry. Avoid bleach and ironing directly on the print or embroidery. Q: What if there’s an issue with my order? A: We stand behind our work. If something isn’t right with print quality or the garments you received, contact us within 7 days so we can make it right.
Payments, Taxes & Policies
Q: What payment methods do you accept? A: We accept major credit/debit cards, cash and ACH. POs are accepted for approved accounts. Sales tax applies where required. Q: What is your cancellation and return policy? A: Because items are custom-made, cancellations are limited once production begins. Returns are accepted only for defects or workmanship issues per our guarantee. Q: Can I reorder the same design later? A: Yes-your art files, thread color charts, and print specs are saved for easy reorders. Bulk pricing may still apply.
Sustainability & Compliance
Q: Do you offer eco-friendly print options or garments? A: We can source organic cotton, recycled blends, and water-based or PVC-free print options when the design allows. Ask for sustainable apparel recommendations.
How to Order Your Decorated Apparel
Choose Your Decoration
Choose the decoration method that best represents you brand: Embroidery or Print
Add Your Design & Place Your Order
Fill out the Quote Request form below, upload your logo/design and submit. Once quote is approved we will send you an invoice that you can pay online.
Request a FREE Quote
Bulk Orders and Discounts
We offer competitive pricing for bulk orders. The more you order, the more you save! Contact our sales team for a custom quote tailored to your specific needs.
Contact Us
Quality Assurance
We take pride in our work. All apparel undergoes strict quality checks to ensure that the final product meets our high standards. Your satisfaction is our priority, and we stand behind our products with a satisfaction guarantee.
About ASI